Call 1-866-40-BALLY

866-40-BALLY
6:00am-5:00pm PST
Monday-Friday

How do I access my account information on-line?

How do I make a payment on my account?

You can make a payment through our web site (Make a Payment), or you may call our automated payment line at 1-866-40-BALLY seven days a week, 24 hours a day to pay by phone using your credit card. You may also mail your payment with your coupon or statement.

How do I enroll in the Electronic Funds Transfer?

You may enroll in our easy and convenient Electronic Funds Transfer through our web site (Make a Payment), or by calling 1-866-40-BALLY to give us your credit card or checking or savings account information. Your payments will then be automatically charged to your credit card or deducted from your checking or savings account each month.

How do I make changes to my Electronic Funds Transfer?

You may make changes to your Electronic Funds Transfer through our web site (Make a Payment), or by calling 1-866-40-BALLY to give us new credit card or checking and savings account information. We will then make the changes.

How long will it take for an online membership payment to be posted to my account?

Payments made online by credit card will be processed and posted to your account instantaneously. Payments made with checking accounts will be processed and posted to your account in 1-2 business days.

What is my next payment amount and when is it due?

You can get your membership payment information through our website (My Account) or by contacting us at Member Services.

What was my last payment and when did you receive it?

You can get your membership payment information through our website (Member Services. Please note: If you are paying by checking account, your payment will be reviewed and posted to your Bally account in 1-2 business days.

If I wanted to pay off my membership balance, how much would it be?

You can get your membership payoff amount through our website (My Account) or by contacting us at Member Services. You can use your credit card or have the amount deducted from your checking account. (Make a Payment).

How do I renew my membership?

You may renew your membership through our web site (membership renewal) or pay by credit card through our automated renewal line at 1-866-40-BALLY seven days a week, 24 hours a day. You may also call our Member Services renewal line 1-866-40-BALLY to renew using your credit card or checking account.

How do I add a family member to my membership?

You may add a family member to your membership upon renewing your membership through the special offer on our web site (membership renewal). You may also inquire about the prices of other family add-on memberships at your local club. Prices may vary from club to club. The family member that you add on will have the privileges that you have under your membership agreement.

I was planning to renew my membership, but I'm temporarily moving to an area in which there are no Bally Total Fitness clubs. What should I do?

You may be eligible to take advantage of our inactive membership option. Under this option, for just $4.00 per month or $48 per year, you may maintain your membership until you are able to begin using your membership again. Just call, write, or email Member Services for more specific information.

My renewal dues are increasing. Why?

Bally Total Fitness is committed to improving the quality of our facilities and services to our members. In order to continue providing these important improvements for you, it is necessary to increase your monthly renewal dues in accordance with your membership agreement. Most agreements provide for annual increases of either 10%, $12.00, or in accordance with the increase in the U.S. Consumer Price Index. You should refer to your membership agreement to determine which type of increase applies to you.

My renewal dues include sales tax. Why?

In many states, Bally Total Fitness is required to collect any applicable state and local sales tax on renewal dues.

How long will it take for a renewal payment to be posted to my account?

Renewal payments made online by credit card will be processed and posted to your account instantaneously. If you are paying by checking account, your payment will be processed and posted to your Bally account in 1-2 business days.

When does my membership expire?

You can get your membership expiration date on the website (My Account).

What is my renewal amount and when is it due?

If you have paid off your financed membership fee, you can get your renewal amount on our website (My Account). Otherwise please call our renewal line at 1-866-40-BALLY.

How can I get access to more clubs than my current membership allows?

You may purchase an upgrade to your membership that will allow you to access all Bally Total Fitness clubs. The cost of an upgrade may vary from club to club, so visit your local Bally Total Fitness club and a Program Director will explain each option.

How do I transfer my membership to another person?

If you purchased a transferable membership (check your membership agreement), you may transfer your membership to another person by completing a person to person transfer agreement and fulfilling the following requirements:

1) Membership fee must be paid in full
2) Membership is a transferable type and has not been previously transferred.
3) Membership dues or renewal must be current.
4) Transfer fee payment is submitted with form.
5) A copy of the original member's valid driver's license.
6) A copy of the new member's valid driver's license.

Call, write or email Member Services to obtain the transfer form as well as the amount of the transfer fee (varies by state.)

How do I order a replacement membership card?

There is a $10 fee for replacement membership cards. You may order a replacement card through our web site (membership card replacement form). You may also pay by phone by calling 1-866-40-BALLY and using your credit card or checking account. Your new membership card will be available at the club in 7-10 days of receipt of your order.

I've changed my name and need to change my membership information and obtain a new membership card with my new name. What should I do?

So that we can verify your name change, we'll need you to provide us with a copy of one of the following:

1) Marriage Certificate
2) Driver's License with Picture I.D.
3) Divorce Papers
4) Legal Petition for Name Change

Send your document and request to Member Services We will process your request upon receipt. Your new membership card will be available at the club in 7-10 days of receipt of your order.
Note: Driver's License cannot be used in cases of legal name changes

How long will it take to post a replacement membership card payment to my account?

New membership card payments made online by credit card will be processed and posted to your account instantaneously. Payments made with checking accounts will be processed and posted to your account in 1-2 business days.

How do I hire a Personal Trainer?

Just visit your local Bally Total Fitness club and ask any member of our staff to explain the benefits and pricing of our various personal training packages.

I have recently moved and need to update my membership information. What should I do?

You may update your address and telephone information through our web site (update account information form) or call, write, or email Member Services.

I have recently moved and I'm not sure if there is a Bally Total Fitness club